Spa Manager (m/w/d)

WORKING AT A TOP EMPLOYER 2025 (by Rolling Pin)!

As an Assistant Spa Manager, you are the operational link between the Spa Manager, the team, and our guests. You combine professional excellence as a therapist with an active leadership role in day-to-day operations – always aiming to continuously enhance treatment quality, service processes, and team culture at the highest level.

As an experienced, empathetic, and present leader, you support the Spa Manager in all operational matters, identify opportunities for improvement, uphold standards, and guide the team according to our Familux service philosophy. You don’t work from the office behind the scenes; instead, you are visible, actively engaged, and operationally involved – maintaining close connections with both guests and team members.

 
Your main responsibilities

• Support the Spa Manager in the operational and organizational management of the Spa area
• Actively participate in daily operations and ensure smooth workflows at the Spa reception and across the Spa
• Coordinate and optimize appointment and treatment schedules for optimal capacity utilization
• Lead, motivate, and support the Spa team in daily operations
• Ensure a warm, professional guest welcome and personalized service
• Provide expert advice and actively sell Spa treatments, products, and packages
• Maintain quality standards for all Spa services and continuously develop offerings
• Handle guest feedback, requests, and complaints professionally
• Assist in planning and implementing sales promotions, Spa packages, and campaigns
• Collaborate closely with other departments to create a holistic guest experience
• Share responsibility for administrative tasks, KPIs, and reports in the Spa area
• Ensure order, cleanliness, and a calm, stylish atmosphere throughout the Spa
   

Your profile

Professional qualifications:

• Completed training in wellness, spa, or hotel management, or equivalent professional experience
• Several years of experience in the Spa or hotel industry, ideally in a leadership or deputy position
• Strong knowledge of Spa treatments, therapies, and wellness concepts
• Experience with Spa reservation and POS systems (e.g., TAC or equivalent)
• Confident use of MS Office and digital tools
• Business acumen and interest in KPIs
• Professional and polished appearance

Personal qualities:

• Strong hospitality skills with warmth and empathy
• Leadership skills and enjoyment in developing and motivating a team
• Organizational talent and structured, solution-oriented work style
• High-quality awareness and sensitivity to the needs of demanding guests
• Responsibility, initiative, and decisiveness
• Discretion and professionalism in guest interactions
• Flexibility, resilience, and enthusiasm for a dynamic work environment
• Interest in wellness, health, and holistic wellbeing
• Excellent German and English skills; additional languages are an advantage
   

When you work at Familux Resorts, you’re not just a number in the system. You’re not just an employee. You’re part of the family!

•  As part of our Familux Family, we offer you
• A responsible leadership position in a renowned resort with excellent development opportunities
• A family-oriented working environment where your ideas are valued and your achievements recognized
• More than just "all inclusive" (buffet breakfast, lunch, and dinner, snacks, and drinks—even on days off)
• Accommodation with kitchen facilities at favorable conditions
• Personal tips as well as participation in house tips
• Sunday bonus after 1 year of service
• Minute-accurate time tracking
• Free participation in the Familux Academy – a training program with 120 courses
• Free use of the entire hotel infrastructure (fitness room, indoor & outdoor pools, gym, sauna, Wi-Fi, and more…)
• Placement of your own children in the kids’ club (during holidays or long-term)
• Discounted stays in our sister hotels year-round, also for family members and friends

You can find all our Familux benefits here: [Familux Benefits]

Salary: According to Familux Pay from €2,680 gross per month for 40 hours/week (overpayment depending on qualifications).

We are convinced that diversity and different perspectives strengthen our team. Every application is reviewed with equal attention and fairness.