Front Office Manager (m/f/d)

WORKING AT THE TOP EMPLOYER 2025 (by Rolling Pin!)

The Alpenrose Familux Resort is one of the leading luxury family resorts in Europe. Our aim is to offer families a holistic vacation experience at the highest level - characterized by quality, warmth, professionalism and excellent organization of all processes.

The front office plays a central role in this. As the first point of contact for guests and as the organizational interface between the departments, it makes a significant contribution to the quality of the entire stay.

Some of your tasks:

• Operational and technical management of the Front Office area (Reception, Guest Relations, Night Audit)
• Ensuring a smooth flow of information between all guest-related areas and the hotel management
• First management escalation level for guest complaints, special guest cases and sensitive situations in the hotel
• Active presence in the hotel and acting as a role model in appearance, communication and management style
• Structured recording, prioritization and forwarding of guest information, special features and operational challenges
• Leading, motivating, training and developing the team
• Creating and monitoring duty rosters, time recording and vacation planning
• Ensuring consistent compliance with all service, quality and safety standards at the front office
• Active participation in the analysis, further development and sustainable implementation of processes and quality standards in the rooms area

A matter of course for you anyway:

• Several years of professional experience as a Front Office Manager, preferably in the upscale vacation hotel industry (4- or 5-star)
• Proven management experience in leading larger teams and in complex resort structures
• Sound operational understanding of all front office relevant processes including room management, upselling and close collaboration with revenue management
• Ability to act as a competent contact person in cooperation with revenue management, accounting and reservations
• Strong service and problem-solving skills as well as confident handling of VIPs, demanding guest groups and complex service recovery situations
• Very good and proven knowledge of Oracle's Opera (Cloud) as well as strong reporting and analysis skills to manage quality, guest satisfaction and operational metrics
• Strong analytical skills for the evaluation, optimization and sustainable implementation of processes and quality standards
• Confident handling of MS Office and a strong understanding of numbers and processes
• Advanced management or business qualifications (e.g. management programs, management studies or comparable further training) are a strong plus

When you work at Familux Resorts, you are not a number in the system. You are not an employee. You are a member of the family!

And as part of our Familux Family, we guarantee you:

• More than just "all inclusive" (buffet for breakfast, lunch and dinner as well as snacks and of course drinks, even on days off)
• Accommodation in a single room can be provided at a reasonable rent
• Weekend bonus
• Personal tips and participation in the house tips
• Time billing to the minute
• Free participation in the Familux Academy - a training program with 120 training courses
• Free use of the entire hotel infrastructure (fitness room, indoor pool, outdoor pool, gym, sauna, Wi-Fi, bike rental for excursions and much more...)
• Accommodation for your own children in the children's club (during vacation periods or permanently)
• Discounted hotel stays in our sister hotels all year round, also for family members and friends

You can find all our Familux benefits under the following link: Familux Benefits

Sounds like an exciting challenge? Then apply now and become part of our Familux team!

Remuneration according to Familux Pay up to € 3.870,- gross per month at 45h/week and local bonus possible.

We are convinced that diversity and different perspectives strengthen our team. Every application is considered with equal attention and fairness