Reservationist Familux Office AT (m/f/d)

The Familux Resorts stand for premium family vacations. Our aim is to offer families an all-round perfect vacation experience at the highest level - characterized by quality, cordiality, professionalism and excellent organization of all processes.

You are employed in Lermoos and work in the Familux Office (Team Austria) within the organizational structure of Familux Resorts. The Austrian team looks after our Austrian hotels across all locations: the Alpenrose Familux Resort in Lermoos and the Dachsteinkönig Familux Resort in Gosau.

Your main tasks:

• Active premium sales (telephone & written) of rooms, suites, arrangements and packages
• Needs analysis and individual advice for discerning guests
• Creation of high-quality, clearly structured offers including alternatives
• Consistent upselling and cross-selling
• Professional processing of rebookings, cancellations, options, guarantees and payment/deposit issues in accordance with standards
• Clean maintenance of all booking and guest data in the PMS/CRM Opera
• Close coordination with the Revenue, Marketing, Sales departments, as well as with Front Office & Guest Relation and relevant departments of both resorts for a smooth guest journey
• Active participation in the further development of sales argumentation, offer modules, standards, text templates, AI systems and FAQs

What you bring with you:

• Free access to the labor market in Austria
• Professional experience in reservations, front office or sales in the upscale vacation hotel industry.
• Proven strength in telephone sales and sales-oriented advice
• Very good understanding of offer design, availability logic, rate/restriction systems, as well as cancellation and rebooking processes.
• Confident handling of PMS/reservation systems, ideally Oracle Opera Cloud, as well as MS Office.
• Very good written and spoken German and English; other languages an advantage.
• Strong sales mentality
• High level of accuracy and sense of responsibility as well as ability to work in a team and respectful communication

When you work at Familux Resorts, you are not a number in the system. You are not an employee. You are a member of the family!

And as part of our Familux Family, we guarantee you

• More than just "all inclusive" (buffet for breakfast, lunch and dinner as well as snacks and of course drinks, even on days off)
• Free participation in the Familux Academy - a training program with 120 training courses
• A unique local bonus* of up to €300 gross extra milk
• Free use of the entire hotel infrastructure (fitness room, indoor pool, outdoor pool, gym, sauna,
• W-LAN, bike rental for excursions and much more...)
• Accommodation for your own children in the children's club if required
• Employees recruit employees Benefit
• % on spa treatments and % on purchase of products and F&B
• Voluntary Sunday bonus from 1 year of service
• E-car option and bike leasing by arrangement and length of service
• Accommodation cannot be provided

You can find all our Familux benefits under the following link: Familux Benefits

We are convinced that diversity and different perspectives strengthen our team. Every application is considered with equal attention and fairness.