Executive Housekeeper (m/w/d)

The Alpenrose Familux Resort is one of the leading luxury family resorts in Europe. Our aim is to offer families a holistic vacation experience at the highest level, characterized by quality, warmth, professionalism and an uncompromising standard of cleanliness, order and care throughout the hotel. Housekeeping plays a central role in this. It is largely responsible for the first and lasting impression of the resort and ensures that rooms, public areas and internal areas are in perfect, high-quality condition at all times.

As Executive Housekeeping Manager, you are responsible for the operational, technical and organizational management of the entire housekeeping area and ensure that all guest rooms, public areas as well as staff and back-of-house areas meet the resort's high quality, hygiene and service standards at all times.

In addition to the operational responsibility, the focus of the position is on the responsibility for the structural development of the organization, the systematic qualification and development of the teams as well as the evaluation, control and sustainable anchoring of housekeeping standards throughout the resort.

Your main tasks:

• Operational, technical and organizational overall management of the housekeeping area including guest rooms, public areas, F&B outlets, spa & wellness areas as well as staff and back-of-house areas
• Overall responsibility for ensuring a consistently high level of cleanliness, hygiene and quality throughout the resort
• Responsibility for the evaluation, further development and sustainable implementation of housekeeping standards, quality processes and control systems
• Establishing, managing and continuously developing an efficient housekeeping organization including clear management structures, roles and responsibilities
• Organization and management of staff deployment, duty and working time models and resources
• Responsibility for operational costs, use of materials, inventory management and the evaluation and planning of necessary investments
• Management and overall technical responsibility for external service providers in the housekeeping environment
• Regular, overarching quality controls and inspections to ensure that defined standards are met
• Active participation in the further development of process and quality-relevant organizational structures in the rooms area

Our requirements for you:

Professional qualifications

• Proven professional and management experience as an executive housekeeper or in a deputy management role in a 4- or 5-star hotel
• Very good operational understanding of all housekeeping relevant processes in rooms and public areas
• Experience in staff scheduling, cost control, materials and inventory management
• Sound knowledge of quality, hygiene and organizational standards
• Ability to manage operational quality, organization and profitability simultaneously
• Experience in working with structured quality, hygiene and organizational standards (e.g. LQA, ISO, comparable internal quality or audit systems) or demonstrable understanding of their structure, implementation and sustainable application in operational hotel operations
• Good user knowledge of MS Office, confident use of Opera / Opera Cloud is required

Personal characteristics

• Strong sense of cleanliness, order, hygiene and service quality
• Structured, confident leader with natural authority and a clear attitude
• Experience in leading international, multicultural teams and the ability to organize training and work processes in a clear, structured and practical manner
• Strong organizational and coordination skills with a strong personal commitment to quality
• Ability to switch confidently between organizational work and operational presence
• Ability to work under pressure, strong decision-making skills and clear, calm communication
• Very good written and spoken German and English, additional language skills (e.g. Hungarian and/or Serbian) an advantage
• Experience in leading multicultural teams desirable

When you work at Familux Resorts, you are not a number in the system. You are not an employee. You are a member of the family!

And as part of our Familux Family, we guarantee you:

• More than just "all inclusive" (buffet for breakfast, lunch and dinner as well as snacks and of course drinks, even on days off)
• Accommodation in a single room can be provided at a reasonable rent
• Personal tips and participation in the house tips
• Time billing to the minute
• Free participation in the Familux Academy - a training program with 120 training courses
• Free use of the entire hotel infrastructure (fitness room, indoor pool, outdoor pool, gym, sauna, Wi-Fi, bike rental for excursions and much more...)
• Accommodation for your own children in the children's club (during vacation periods or permanently)
• Discounted hotel stays in our sister hotels all year round, also for family members and friends
• You can find all our Familux benefits under the following link: Familux Benefits

Remuneration according to Familux Pay from € 3570.00 gross at 45 h/week. (Overpayment depending on qualifications)

We are convinced that diversity and different perspectives strengthen our team. Every application is considered with equal attention and fairness.