Spa Manager (m/w/d)

Leadership, Wellness & Hospitality Excellence in a Luxury Family Resort

Do you have a passion for wellness, enjoy working with people, and lead by example? Are you not only a manager but also a true host with a hands-on mentality? Then you are exactly who we are looking for!

As our Spa Manager (m/f/d), you will take full responsibility for our spa department while remaining actively involved in the daily operation. You will lead your team with passion, support guests and colleagues whenever needed, and ensure exceptional service quality and a wellness experience that creates lasting memories for families.

Your Responsibilities:

• Overall operational and organizational responsibility for the spa department
• Active involvement in the daily operation with a genuine hands-on approach
• Performing spa treatments and wellness services according to your qualifications
• Providing personalized consultation to guests regarding treatments, wellness offers, and products
• Actively promoting and selling spa treatments, retail products, packages, and additional services
• Ensuring a warm, professional welcome and personalized guest care
• Leading, motivating, and developing the spa team in daily operations
• Creating duty rosters and work schedules while supporting staff development
• Ensuring smooth operations at the spa reception and throughout all treatment and wellness areas
• Maintaining and monitoring quality, hygiene, and service standards
• Professionally handling guest feedback, requests, and complaints
• Planning and implementing sales campaigns, spa packages, and promotional activities
• Managing budgets, KPIs, reporting, and achieving financial targets
• Working closely with other departments to create a seamless guest experience
• Ensuring cleanliness, organization, and a calm, elegant atmosphere throughout the spa

What You Bring:

• Completed training as a beautician, massage therapist, wellness therapist, or comparable professional experience
• Several years of experience in the spa or wellness industry, ideally in a leadership role
• A strong hands-on mentality and a passion for working directly with guests
• Experience in performing treatments and providing personalized guest consultations
• Strong sales skills and enthusiasm for premium spa products and wellness services
• Experience in leading, motivating, and developing team members
• Extensive knowledge of spa treatments, wellness concepts, and current industry trends
• Proficiency in MS Office and digital tools
• Strong business acumen and an interest in performance indicators and financial results
• Excellent organizational skills, sense of responsibility, and entrepreneurial thinking
• Professional appearance and outstanding communication skills
• Fluent German and English skills; additional languages are an advantage

When you work at Familux Resorts, you are not just another employee. You are not a number in the system. You are part of our family!

As a member of the Familux Family, we offer you:

• More than just “all-inclusive” (breakfast, lunch, dinner, snacks, and beverages – even on your days off)
• Free participation in the Familux Academy, featuring over 120 training courses
• An innovative bonus system based on revenue and quality performance
• A unique local resident bonus* of up to €300 gross per month (if you do not require staff accommodation)
• Complimentary use of the entire hotel infrastructure, including fitness center, indoor and outdoor pools, sports hall, sauna, Wi-Fi, bicycle rental, and much more
• Childcare options for your own children in our Kids Club, if required
• Employee Referral Program benefits
• Discounts on spa treatments, retail products, and Food & Beverage offerings
• Discover all Familux benefits here: Familux Benefits

We firmly believe that diversity and different perspectives strengthen our team. Every application is reviewed with equal attention, fairness, and respect.